If you have been injured, or experienced loss or damage due to a defective product, you may have the right to claim for compensation. At Murphy's Law, our skilled team of defective product lawyers offer expert advice and support on a no-win, no-fee basis. Serving all regions of Queensland, we help you successfully navigate the claims process.
Injured by a faulty or dangerous product? We will pursue those responsible and ensure you receive the compensation you deserve.
No matter the type of product involved, if you have been physically injured or experienced a financial loss due to a faulty item you may be eligible to pursue compensation.
Whether claiming against a manufacturer, distributor or retailer, our Brisbane defective product lawyers at Murphy's Law can assist.
Highly qualified and experienced, our no-win, no-fee lawyers can review your rights free of charge, provide guidance, and process claims with no upfront costs.
Product Liability Claims
Typically caused by manufacturing or design defects, product liability claims can also result from inadequate warnings regarding the risks or instructions for using a product.
Just as there are varying grounds for making a claim, a vast range of injuries may also be suffered from using a defective product. Some of the most frequently reported injuries linked to faulty products include, but are not limited to:
Burns from faulty electronics or flammable components
Cuts and lacerations from sharp edges or broken parts
Fractures and broken bones from collapsing or loose, falling parts
Head and brain injuries, such as those caused by faulty helmets, defective car seats, or malfunctioning airbags
Poisoning and toxic exposure from contaminated food, chemicals or household products
Choking hazards from small, improperly fixed or poorly designed parts in children’s toys
Electric shock or electrocution from defective electrical products, including power tools, household, and beauty appliances, like washing machines and hairdryers
Eye injuries and vision impairment from contaminated eye-related products, malfunctioning safety equipment, or similar
Allergic reactions or skin irritations from known harmful ingredients in things such as cosmetics or body products, medications, or clothing
It should be noted that product defect claims are not limited to small or common household products. They may also include claims for injuries caused by defective medical devices or implants, car and motorbike accidents linked to faulty parts, gym equipment, and more.
What Can I Claim?
There are strict criteria for making a defective product claim. As noted above, to have grounds to make a claim you must prove that your injuries or loss occurred due to a design defect, manufacturing defect, or warning failure.
The claim process usually includes a claim for losses associated with your injury such as any:
Medical and hospital expenses
Pain and suffering/loss of enjoyment of life
Care provided by other people
Ongoing treatment and healthcare
Rehabilitation
Any required home modifications or repairs due to damage/injury from the product
Loss of earnings both present and future, including any superannuation
For clarity regarding what you can claim, it is best to speak with an experienced defective product lawyer. They can review your case and the circumstances surrounding your injury with you to determine what is claimable. This will ensure nothing is left out and maximum compensation is achieved.
Had a public place injury? Get free initial advice from our experts now.
No matter the nature or severity of your injuries, or the category you intend to file a defective product claim under, the process for doing so remains the same. Involving a few key steps, you will need to:
Consult a defective product lawyer. They will discuss your situation with you, advise on whether you are eligible to lodge a claim, and what the next steps are.
Gather evidence. This can be used to establish negligence and provide proof of the defect and your injuries. Evidence may include the faulty product itself, photographs of injuries, medical reports, receipts as proof of purchase, and more.
Establish negligence. Your product defect lawyer will work with you to determine whether negligence has occurred under Australian Consumer Law and who is liable for the injuries or damage sustained.
File the claim. If there is a potential case for negligence and liability, we can then file a claim with the relevant insurer of the other party, typically the manufacturer of the item. You may also choose to submit a complaint to a consumer protection organisation like the ACCC.
Settlement Conference. Your lawyer will meet with the insurance company and/or the manufacturer's legal team to try to negotiate a settlement. In rare cases, further legal action in a court setting may be required to resolve the claim; however, a vast majority of personal injury matters are settled outside of court.
A complex and often challenging process, it is strongly recommended you engage a lawyer skilled in this area to manage your claim. Seeking out a defective product lawyer not only improves your chances of success but can help to ensure you receive maximum compensation.
Check your rights. Get free initial advice from our experts now.
While data related to compensation for defective product claims is not published, these amounts can range from the thousands into the tens, or hundreds, of thousands. As with all compensation claims, calculating how much will be awarded involves several factors. This includes things such as the severity of the injury, medical costs, lost earnings, pain and suffering, and more.
Ultimately, under the Australian Consumer Law, where a manufacturer is found to have breached their duty of care to a consumer, the award of compensation is directed towards trying to financially put the person should place them back in the position they would have been in if the problem hadn’t happened.
This applies even if the product manufacturer is located overseas. This same legislation imposes statutory guarantees on the suppliers of goods and services to consumers. In these instances, compensation can therefore be sought by making a claim against the importer of the product.
As every claim is unique, exactly what this sum will be cannot be confirmed until a claim is finalised. However, an assessment of your likely compensation entitlements can be provided by our highly skilled and experienced no-win, no-fee defective product lawyers.
Why Choose Murphy’s Law Accident Lawyers?
We have a team of award-winning defective product lawyers who are waiting to help you. These are just some of the reasons our clients rate us highly:
we secure better outcomes - using smarter strategies, determination and value focused rates, we aim to get you more money in your pocket and put you in the best position to move forwards with your life.
we treat you as an individual - our award winning team focuses on treating you as an individual, not a case number. We are proactive with communication and explain every step of the journey.
we have less cases per lawyer than the norm - many law firms swamp their teams with 100+ cases per lawyer which makes it hard to give yours the attention it needs. We intentionally have far less cases per lawyer to provide more attention.
we are determined and tenacious - we don’t roll over at the first insurance company offer for compensation. Our experienced team keeps fighting for the best outcome.
Award-winning Personal Injury Lawyers In Queensland
Honestly a great experience, Monique, David and Sarah worked with me through everything and the whole process was smooth. I couldn't have picked a better firm or had a better team for my situation. Their tireless work has helped me to sponsor an incredible community group and build my business.
David B
I couldn't have asked for a better team of people to help guide me through the legal side of the car accident I was in. They did everything they could to help me receive an unexpected outcome. I would recommend them to everyone. To the team that guided me through to the end, I thank you very much for all you have done.
Fiona M
They have a fantastic team, from receptionist to solicitor. Especially great work from Tessa and Christine, fantastic personalities, manners and knowledge. It was a pleasure to deal with everyone from Murphy's.
Bata M
I can't thank the guys at Murphy's Law enough; Kirk and the team did an excellent job with an even better outcome. I would highly recommend them.
Sebastian
I highly recommend this company! The team were amazing and made me feel extremely comfortable. They were always thorough and patient with any questions I had and were constantly keeping me up to date with any news or information.
Charlotte V
Honestly, it was a great experience. Monique, David and Sarah worked with me through everything, and the process was smooth. I couldn't have picked a better firm or had a better team for my situation. Their tireless work has helped me to sponsor an incredible community group and build my business.
David B
Tessa and the rest of the team at Murphy’s Law in Kedron are amazing. They are an honest, caring and helpful firm, and I have no issue recommending them to anyone who needs legal advice.
Zac B
I highly recommend, even if you're considering a claim, to contact Chris or Sarah they will guide you the whole way. Their professionalism, knowledge, caring attitude, and understanding were EXCEPTIONAL. They made an unknown situation (for myself) very clear. Thank you, Chris and Sarah.
Jenney M
Do not question their perfect reviews as they’re 100% true, I’m at the end of my journey and if you are reading this and only starting yours please take my advice and call them. You are not a number, you feel part of a family and know that they will do their absolute best.
Tommy T
I cannot recommend Murphy’s Law enough! The whole team is amazing & Kirk especially, was immensely helpful in achieving the best outcome for my situation.
Chloe T
I couldn't be happier with the service at Murphy's Law! They always went above and beyond and consistently showed care and compassion.
G D
The absolute best you could want from a legal team. Thank you to Kirk and the team for all your amazing help over the very long rough road.
Samantha M
From the first contact with Kirk Watterston of Murphys Law to the final settlement he and the company have been amazing. Their professionalism shone through in all aspects of the claim.
Kay S
It was a pleasure dealing with Christine, Katy and the team at Murphy's Law. Their communication and advice were great, and I would highly recommend them to represent you in case of an accident and injury.
Darren F
Monique was great and very helpful. Monique and Chris obtained a great result with the assistance of counsel. Thank you Murphy’s Law!
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I highly recommend Murphy's Law, I am so happy with the outcome they achieved for me.
Jayd B
They were absolute god sends. We fought hard and got the result we hoped for. I cannot thank the entire team for everything they did.
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I can’t speak highly enough of the attention to detail and genuine care shown.
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I am extremely happy with the service I received from Murphy's Law Accident Lawyers. I would recommend the firm, Chris and Alex to my friends, family or anybody looking for an accident lawyer.
Grace B
Cannot praise Murphy´s highly enough. I am very satisfied with the outcome.
Mr S.
Friendly, attentive and transparent throughout the whole process making it as easy as possible. Thanks again.
Rowan L
If you have experienced an accident and need some advice, I strongly recommend you give this team a call.
Gabrielle B
From the moment I rang, I was made to feel welcome and heard, extremely happy with the service I received.
Louise S
The team at Murphy's Law are amazing. I appreciate all you have done for me guys.
Suzette M
Murphy's Law Firm was a fantastic recommendation. 100% would go through this company again
Autumn M
Great work from the team at Murphy's Lawyers, friendly and helpful. Thank you so much.
Hien Pham
I would highly recommend Chris and the team at Murphy’s Law to represent you and seek the best outcomes for your legal needs
Darren Pashley
Excellent to deal with, very helpful when I really needed it. Highly recommended.
Peter McCluskey
Kirk and the team at Murphy’s Law were absolutely fantastic from start to finish. The claim process was clearly explained to me and they were friendly and professional the entire way through.
Jason Oberleuter
Kirk and Sian have been absolutely amazing and extremely professional. I am happy with outcome of my case.
Amandeep Singh
From first contact Chris and Alex were a beacon of hope for what was a very dark and stressful time for us. They're professionalism and understanding is second to none, and the outcome was phenomenal.
Devon Matuka
I was lucky enough to be represented by Kirk during my claims case. Kirk was professional, understanding and super supportive throughout the process and was able to achieve a respectful resolution.
Hamish Gray
I started with a different law firm first (as I knew no better) however after being recommended to Kirk and his team I got in touch and never looked back. He made switching over seamless and comparing the two law firms now he certainly shines over the first.
Kemsley Kelly
Kirk and the team at Murphy's Law were very helpful and great to deal with. In all circumstances Kirk was able to articulate what was going on in an easy to understand way and always made time to help.
Darcy Meehan
Kirk Watterston represented me recently. His advice and professionalism gave me confidence and the outcome was better than I expected.
Viktor Vukovic
I was lucky enough to have Kirk as my solicitor and with his experience and expertise I was able to achieve an amazing outcome.
Jason Landriat
I am extremely happy with the service I received from Murphy's Law Accident Lawyers, they kept me up to date with the status of my claim, they were very professional and made me feel comfortable. I would recommend the firm, Chris and Alex to my friends, family or anybody looking for an accident lawyer.
Grace Bell
Chris, Casey and all involved with my case were just so amazing. They always gave me great advice, were down to earth and approachable, always on the ball and I could not recommend them enough.
Zoe Killeen
I can't thank you guys enough, especially Kirk and Sian. You guys believed in me and took my problem very seriously. I was heard and valued.
Daphnee Fendt
My mother thanks god that I was lucky enough to find Murphy's Law - it's going to save our family.
Lauren Evans
Kirk handled everything with a professional yet warm manner and made sure even the most stressful situations were met with support. I can't speak highly enough of the attention to detail and genuine care shown by Kirk, Chris and the team.
KJ Clark
Kirk was awesome throughout the whole process. I would 10/10 recommend his services to anyone I know without hesitation.
Rachael Muni
Chris McMahon provided me with all the assistance I needed for a successful claim myself after my accident, without the usual hefty fee.
Rob Erskine-Smith
Kirk Watterston was representing me, he was a pleasure to deal with, fully empathised with my injuries and we had a very good outcome.
Cassandra Walsh
I've recently spoken to Kirk from Murphy's Law Accident Lawyers, I found him to be a very nice man and he was so easy to talk to. I thank you for your time and for how easy it was to communicate with Kirk.
Would like to say a big thank you to Chris McMahon and his team for all the great work with my case! They worked efficiently and professionally with upmost transparency yet still made everything feel personal and comfortable.
Benno Taylor
Chris treated me with respect, gave me friendship and confidence through a turbulent part of my life.
Grant Veivers
You guys have been amazing support for Tony and myself through one of the toughest challenges in our life and we appreciate all that you have done.
Jo & Tony E.
Due to Chris and his team's expansive knowledge and dedication, the outcome of my case was a huge success.
Bronagh F.
Whilst experiencing one of the most traumatic times in my life, I can say that with the professionalism, empathy and sensitivity of Chris, my journey for the last two and a half years has been somewhat bearable.
M.C
Chris McManus handled my claim brilliantly.
Joseph Crane
The effort put into our case was outstanding. If you need a lawyer this is the law firm for you.
Dom Rice
The service you have provided is beyond 'above the normal standard'.
Well the effort put into our case was outstanding. I would recommend Chris and the team to my family and close friends. That means if you need a lawyer this is the Law Firm for you
Anthony H.
We can't thank you enough for making this as "stress-less" and financially affordable as possible for us.
Carla & Nadine T.
Chris guided us and advised us through the preparation and mediation process for a better outcome then we had dared hoped for.
Caroline Brudell
The whole process was very smooth and professional. I am more than happy to recommend you to anyone who needs a solicitor.
Diana A.
We were very impressed with her knowledge and attention to detail. Just as importantly, for us though, was her care and compassion in discussing issues around our families.
Jenny A.
Chris and his team were fantastic and secured me a result that will make a real difference to my future.
Jessica S.
You were absolutely amazing and I will definitely be recommending your services.
Kate M.
The whole process from start to finish was very professional and I would highly recommend their services.
Marie M.
Just wanted to say thank you again for everything you did for us.
Sophie S.
They listened and offered their advice freely.
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions
Tracey Lee Marshall
They worked efficiently and professionally with upmost transparency yet still made everything feel personal and comfortable as experiencing a life changing accident is quite scary and sometimes you feel lost.
Thank you so very much for being my voice and my guide through this arduous process!
Benno Taylor
Not only are they personable, they are down to earth whilst communicating respectfully.
I can only commend the level of service, knowledge, assistance and mature advice that is offered by this firm.
Belinda Dekker
Great professional service, I could not recommend them enough.
Grant Gillian
They listened to my problem and took time and effort to guide me in the right direction.
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Raja Omer
We had a great outcome when everything settled, which was in a timely manner.
Cassandra Jackson
He was a pleasure to deal with and we had a very good outcome.
Cassandra Walsh
If I need a lawyer in the future I know who I will be contacting!
Myra Davis
Chris was thorough, helpful and concise even at an initial enquiry stage.
Sabrina Khan
My case had difficulties but Chris gave me good advice and he persisted to get the result.
Murphy's Law were excellent and got a good result for me
John Beaton
A big thanks to Chris and his professional team for the successful outcome of my claim.
Russell Ramsay
Every stress that I had after my accident was immediately put to ease after meeting Chris.
Suzette Millar
I endorse and recommend Chris and his firm to anybody who is currently seeking legal assistance in their claim.
John Kelly
Working in the legal field myself, I don't think I could have had a better client experience.
Jane Abbott
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
They listened and offered their advice freely
The people at Murphy’s law were welcoming and made every effort to return my calls and answer my questions. They listened and offered their advice freely. Being an initial contact I was very thankful for their advice and time . Highly recommend.
Tracy Lee Marshall
Frequently Asked Accident Claim Questions
What is product liability insurance?
Product liability insurance protects businesses from financial losses in the event that a product they manufacture, distribute, or sell causes injury, illness, or property damage to consumers. It helps cover the costs associated with legal claims, such as lawsuits, settlements, or damages, resulting from defective or unsafe products.
How long does a defective product claim take?
Every defective product claim has different circumstances which will influence the time needed to resolve it. For less complex claims related to minor injuries or damages, resolution may be achieved in 12 months or less. For more involved claims or where the liable party refuses to negotiate and the case proceeds to court, this could take up to two years or more.
When you contact Murphy’s Law for a free initial review, your lawyer will give you an estimated timeframe based on your case specifics.
Are there any time limits for making my defective product claim?
Yes, consumers generally have 3 years in which to bring a defective product claim against a manufacturer or other liable party. While there can be exceptions to this in some cases, early lodgement is strongly recommended and can be key to achieving a successful outcome.
As such it is recommended you seek legal advice and make a claim as quickly as possible following any injury or damage sustained from using a faulty product.
Will I need to go to court for a defective product claim?
Our lawyers will make every effort to negotiate a settlement for your claim outside of court. However, if the manufacturer won’t discuss or agree on compensation, court proceedings may be necessary.
How can I prove that a product was defective?
You will need to gather a variety of evidence to back up and prove your claim that a product was defective and caused you injury or loss. Important evidence includes:
The defective product itself, preferably unaltered and unrepaired
Expert testimony prepared by a specialist examiner that involves a technical analysis, and a review of the product against industry standards for comparison with similar products
Documentation of injuries such as photos, medical records, accident reports, or similar
Information detailing what the defendant knew about the defect (if applicable), such as emails, memos, marketing materials, or prior claims related to this product
Can I claim compensation if I was not the product purchaser?
Yes; however, it is still helpful if you can provide proof of purchase with a receipt or gift receipt.
What are the benefits of filing a defective product claim?
Filing a defective product claim could have several benefits, these might include:
Recompensing you for any losses you suffer
Raising consumer awareness regarding a defective product
Helping to prevent future injuries or damage from the product
Keeping manufacturers, importers and other related parties responsible for upholding their duty of care to consumers