Start your free &
no obligation claim check

"*" indicates required fields

Name*
1800 094 603

Injured by a faulty or dangerous product? We will pursue those responsible and ensure you receive the compensation you deserve. 

No matter the type of product involved, if you have been physically injured or experienced a financial loss due to a faulty item you may be eligible to pursue compensation. 

Whether claiming against a manufacturer, distributor or retailer, our Brisbane defective product lawyers at Murphy's Law can assist.

Highly qualified and experienced, our no-win, no-fee lawyers can review your rights free of charge, provide guidance, and process claims with no upfront costs. 

Product Liability Claims

Typically caused by manufacturing or design defects, product liability claims can also result from inadequate warnings regarding the risks or instructions for using a product. 

Just as there are varying grounds for making a claim, a vast range of injuries may also be suffered from using a defective product. Some of the most frequently reported injuries linked to faulty products include, but are not limited to:

  • Burns from faulty electronics or flammable components 
  • Cuts and lacerations from sharp edges or broken parts
  • Fractures and broken bones from collapsing or loose, falling parts
  • Head and brain injuries, such as those caused by faulty helmets, defective car seats, or malfunctioning airbags
  • Poisoning and toxic exposure from contaminated food, chemicals or household products 
  • Choking hazards from small, improperly fixed or poorly designed parts in children’s toys
  • Electric shock or electrocution from defective electrical products, including power tools, household, and beauty appliances, like washing machines and hairdryers
  • Eye injuries and vision impairment from contaminated eye-related products, malfunctioning safety equipment, or similar 
  • Allergic reactions or skin irritations from known harmful ingredients in things such as cosmetics or body products, medications, or clothing 

It should be noted that product defect claims are not limited to small or common household products. They may also include claims for injuries caused by defective medical devices or implants, car and motorbike accidents linked to faulty parts, gym equipment, and more.

What Can I Claim? 

There are strict criteria for making a defective product claim. As noted above, to have grounds to make a claim you must prove that your injuries or loss occurred due to a design defect, manufacturing defect, or warning failure. 

The claim process usually includes a claim for losses associated with your injury such as any:

  • Medical and hospital expenses
  • Pain and suffering/loss of enjoyment of life
  • Care provided by other people
  • Ongoing treatment and healthcare 
  • Rehabilitation
  • Any required home modifications or repairs due to damage/injury from the product
  • Loss of earnings both present and future, including any superannuation 

For clarity regarding what you can claim, it is best to speak with an experienced defective product lawyer. They can review your case and the circumstances surrounding your injury with you to determine what is claimable. This will ensure nothing is left out and maximum compensation is achieved.

Protection for injured worker icon with person slipping over

Had a public place injury? Get free initial advice from our experts now.

Free & no obligation claims check

How To Make A Defective Product Claim 

No matter the nature or severity of your injuries, or the category you intend to file a defective product claim under, the process for doing so remains the same. Involving a few key steps, you will need to:

  1. Consult a defective product lawyer. They will discuss your situation with you, advise on whether you are eligible to lodge a claim, and what the next steps are.
  2. Gather evidence. This can be used to establish negligence and provide proof of the defect and your injuries. Evidence may include the faulty product itself, photographs of injuries, medical reports, receipts as proof of purchase, and more.   
  3. Establish negligence. Your product defect lawyer will work with you to determine whether negligence has occurred under Australian Consumer Law and who is liable for the injuries or damage sustained. 
  4. File the claim. If there is a potential case for negligence and liability, we can then file a claim with the relevant insurer of the other party, typically the manufacturer of the item. You may also choose to submit a complaint to a consumer protection organisation like the ACCC.
  5. Settlement Conference. Your lawyer will meet with the insurance company and/or the manufacturer's legal team to try to negotiate a settlement. In rare cases, further legal action in a court setting may be required to resolve the claim; however, a vast majority of personal injury matters are settled outside of court.

A complex and often challenging process, it is strongly recommended you engage a lawyer skilled in this area to manage your claim. Seeking out a defective product lawyer not only improves your chances of success but can help to ensure you receive maximum compensation.  

Check your rights. Get free initial advice from our experts now.

Free & no obligation claims check

Compensation Amounts For Product Defect Claims 

While data related to compensation for defective product claims is not published, these amounts can range from the thousands into the tens, or hundreds, of thousands. As with all compensation claims, calculating how much will be awarded involves several factors. This includes things such as the severity of the injury, medical costs, lost earnings, pain and suffering, and more. 

Ultimately, under the Australian Consumer Law, where a manufacturer is found to have breached their duty of care to a consumer, the award of compensation is directed towards trying to financially put the person should place them back in the position they would have been in if the problem hadn’t happened.

This applies even if the product manufacturer is located overseas. This same legislation imposes statutory guarantees on the suppliers of goods and services to consumers. In these instances, compensation can therefore be sought by making a claim against the importer of the product. 

As every claim is unique, exactly what this sum will be cannot be confirmed until a claim is finalised. However, an assessment of your likely compensation entitlements can be provided by our highly skilled and experienced no-win, no-fee defective product lawyers.

Why Choose Murphy’s Law Accident Lawyers?

We have a team of award-winning defective product lawyers who are waiting to help you.  These are just some of the reasons our clients rate us highly: 

we secure better outcomes - using smarter strategies, determination and value focused rates, we aim to get you more money in your pocket and put you in the best position to move forwards with your life.

we treat you as an individual - our award winning team focuses on treating you as an individual, not a case number. We are proactive with communication and explain every step of the journey.

we have less cases per lawyer than the norm - many law firms swamp their teams with 100+ cases per lawyer which makes it hard to give yours the attention it needs. We intentionally have far less cases per lawyer to provide more attention.

we are determined and tenacious - we don’t roll over at the first insurance company offer for compensation. Our experienced team keeps fighting for the best outcome.

Award-winning Personal Injury Lawyers In Queensland

Chris McManus

Principal

Donna McManus

Founder

Kirk Watterston

Principal (Non-Director)

Natalie Holmes

Practice Manager

Ben Humphreys

COO/CFO

Patrick MacDonald

Head of Marketing

Chris McMahon

Special Counsel

Michelle Tomley

Special Counsel

Jed McNamara

Special Counsel

Sharee Yauga

Senior Associate

Monique Andreazza

Associate

Kirstie Watts

Associate

David Lewis

Solicitor

Laura Dennis

Solicitor

Lauren Vaeau

New Enquiries Leader

Sarah Bell

Senior Paralegal

Abby Schoorl

Paralegal

Stacey Moss

Paralegal

Meka Morgan

Paralegal

Heather Gnanaseelan

Paralegal

Heather Millar

Paralegal

Bella Josephson

Paralegal

Allyse Liddy

Senior Law Clerk

Callie McManus

Law Clerk

Perry Harris

Law Clerk

Mia Harrison

Law Clerk

Alex MacDonell

Law Clerk

Benjamin Jesser

Law Clerk

Kristel Holt

Accounts Manager

Leanne King

Managerial Assistant

April Haar

Receptionist
based on 120 reviews

What our clients are saying

Frequently Asked Accident Claim Questions

What is product liability insurance?

Product liability insurance protects businesses from financial losses in the event that a product they manufacture, distribute, or sell causes injury, illness, or property damage to consumers. It helps cover the costs associated with legal claims, such as lawsuits, settlements, or damages, resulting from defective or unsafe products.

How long does a defective product claim take?

Every defective product claim has different circumstances which will influence the time needed to resolve it. For less complex claims related to minor injuries or damages, resolution may be achieved in 12 months or less. For more involved claims or where the liable party refuses to negotiate and the case proceeds to court, this could take up to two years or more. 

When you contact Murphy’s Law for a free initial review, your lawyer will give you an estimated timeframe based on your case specifics.

Are there any time limits for making my defective product claim?

Yes, consumers generally have 3 years in which to bring a defective product claim against a manufacturer or other liable party. While there can be exceptions to this in some cases, early lodgement is strongly recommended and can be key to achieving a successful outcome.

As such it is recommended you seek legal advice and make a claim as quickly as possible following any injury or damage sustained from using a faulty product.

Will I need to go to court for a defective product claim?

Our lawyers will make every effort to negotiate a settlement for your claim outside of court. However, if the manufacturer won’t discuss or agree on compensation, court proceedings may be necessary.

How can I prove that a product was defective?

You will need to gather a variety of evidence to back up and prove your claim that a product was defective and caused you injury or loss. Important evidence includes:

  • The defective product itself, preferably unaltered and unrepaired
  • Expert testimony prepared by a specialist examiner that involves a technical analysis, and a review of the product against industry standards for comparison with similar products
  • Documentation of injuries such as photos, medical records, accident reports, or similar
  • Information detailing what the defendant knew about the defect (if applicable), such as emails, memos, marketing materials, or prior claims related to this product

Can I claim compensation if I was not the product purchaser?

Yes; however, it is still helpful if you can provide proof of purchase with a receipt or gift receipt.

What are the benefits of filing a defective product claim?

Filing a defective product claim could have several benefits, these might include:

  • Recompensing you for any losses you suffer 
  • Raising consumer awareness regarding a defective product
  • Helping to prevent future injuries or damage from the product 
  • Keeping manufacturers, importers and other related parties responsible for upholding their duty of care to consumers

Get a call back
from our team

30 day 
Free-Trial
Limit on Max 
Legal Fees
No Win. 
No Fee.
Free Initial
Case Review
envelopemap-markercrossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram